Legal
Effective Date: 1 May 2026
Last Updated: 1 May 2026
This policy explains how W.I Dental Clinics LLC collects, uses, and protects your personal data. It is compliant with UAE Federal Law No. 45 of 2021 on Personal Data Protection and MOHAP healthcare data regulations.
W.I Dental Clinics LLC is a licensed dental practice operating in Fujairah, United Arab Emirates. We are the data controller responsible for the personal information collected through this website (w-iclinics.com).
Legal Name: W.I Dental Clinics LLC
Location: Fujairah, United Arab Emirates
Email: dental@w-iclinics.com
WhatsApp: +971 50 134 9536
If you use the voice assistant on our website, your spoken input is processed in real time to respond to your query. Voice sessions are not stored or recorded after the session ends.
We process personal data only for specific, defined purposes. The table below sets out each purpose and the legal basis under UAE Federal Law No. 45 of 2021 (Personal Data Protection Law).
| Purpose | Data Used | Legal Basis (PDPL Art. 4) |
|---|---|---|
| Respond to appointment requests | Name, phone number, dental concern | Contractual necessity |
| Deliver clinical care | Health and treatment information | Contractual necessity / Legal obligation |
| Improve website performance | Anonymised analytics data | Legitimate interest |
| Measure advertising effectiveness | Cookie and pixel data | Consent |
| Comply with UAE medical record obligations | Clinical records | Legal obligation |
We do not collect data to sell it. We do not use your health information for advertising targeting.
Under UAE Federal Law No. 45 of 2021 (PDPL) and MOHAP regulations, health and medical information is classified as sensitive personal data requiring a higher standard of protection.
We collect health information only when you voluntarily describe a dental concern in order to request a consultation. This data is:
We use the following third-party services. Each receives only the minimum data necessary to function. We do not sell personal data to any third party.
| Service | Purpose | Data Shared |
|---|---|---|
| Google Analytics (GA4) | Website performance analysis | Anonymised usage data |
| Google Ads | Advertising measurement | Anonymised conversion events |
| Meta (Facebook & Instagram) | Advertising measurement | Anonymised conversion events |
| VAPI | Voice AI processing (Layla) | Voice input during session only — not retained |
| WhatsApp (Meta) | Patient communication | Name, phone number, message content |
Google and Meta operate servers outside the UAE. Anonymised analytics and conversion data may be transferred internationally. We rely on data minimisation and standard contractual protections in accordance with UAE PDPL Article 26.
Under UAE Federal Law No. 45 of 2021 on Personal Data Protection, you have the following rights:
To exercise any of these rights, contact us at dental@w-iclinics.com. We will respond within 10 business days.
We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Clinical records are handled in accordance with MOHAP data security standards and the requirements of UAE Medical Liability Law No. 4 of 2016.
This website is not directed at children under 18. We do not knowingly collect personal data from minors without verified parental or guardian consent, in line with UAE PDPL Article 10. If you believe we have inadvertently collected data from a minor, please contact us at dental@w-iclinics.com and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically. Continued use of the website after changes have been posted constitutes acceptance of the updated policy.
For any questions or requests relating to this Privacy Policy or your personal data:
Email: dental@w-iclinics.com
WhatsApp: +971 50 134 9536
If you believe your personal data has not been handled in accordance with applicable UAE law, you have the right to file a complaint with the UAE data protection authority.
W.I Dental Clinics LLC · Fujairah, United Arab Emirates · dental@w-iclinics.com
